We try to make this honest and short. ClockOut sells monthly subscriptions billed per active employee. We do not offer automatic money-back guarantees on monthly plans, but we do honor refunds when there is a verified product or technical issue that prevented you from using the Service. Cancellation is always self-serve and prevents any future charges.
1. Free plan
The Free plan covers up to 2 active employees with no credit card required. There is nothing to refund — if it doesn’t fit, just stop using it. Your data is preserved for 60 days in case you come back, then deleted.
2. Monthly paid plans (Starter and Pro)
2.1 General rule — no refund for the current period
Because monthly plans give immediate access to the full feature set and are billed by a measurable usage metric (active employees), we treat each monthly charge as final.
- Payments are final once charged.
- We do not issue refunds for dissatisfaction, change of mind, lack of use, or expected outcomes that did not materialize.
- Cancelling stops future charges but does not refund the current billing period.
- Removing or deactivating employees mid-cycle does not retroactively refund the current period — it lowers the next invoice.
2.2 Exception — verified product or technical issue
You may submit a refund request for a monthly plan if all of the following are true:
- There is a verified product malfunction, technical failure, or service outage that materially prevented your use of the Service.
- Our internal investigation confirms the issue based on application logs, usage data, or system metrics.
- You report the issue within 30 days of the impacted billing period.
Refunds granted under this exception are discretionary, evaluated case by case, and not guaranteed. The amount may be partial or full at our reasonable discretion based on the severity and duration of the issue.
2.3 What does not qualify
- Forgetting to cancel before the renewal date.
- Adding employees and being billed for them.
- Inability to use a feature that is correctly described on the marketing site or pricing page.
- Issues caused by your own infrastructure (device, network, payroll provider on the receiving end).
- Switching to a different product mid-month.
3. Annual / multi-month plans
ClockOut does not currently offer annual or quarterly plans. If we introduce them in the future, this policy will be updated to add a guarantee window for first-time annual purchases. Until then, no annual-plan provisions apply.
4. Chargebacks
Please contact us before initiating a chargeback. Chargebacks cost both parties time and may result in your account being suspended pending resolution. We will work with you in good faith to resolve any billing dispute.
5. How to request a refund
Email hello@useclockout.com with the following:
- The email address on your ClockOut account.
- The date of the charge in dispute.
- Your plan (Starter or Pro) and number of active employees.
- A description of the issue, including dates, locations affected, and any error messages.
- Screenshots if available.
6. How quickly we respond
- We acknowledge refund requests within 2 business days.
- Investigations typically conclude within 5 business days.
- Approved refunds are processed within 5–7 business days to the original payment method, then take an additional 3–10 business days to appear on your statement depending on your bank.
7. Cancelling your subscription
Cancellation is always self-serve. Go to Settings → Billing in your dashboard and choose Cancel subscription. You will continue to have access until the end of the current billing period. No email, phone call, or sales conversation is required.
8. Contact
Refund questions: hello@useclockout.com